WhatsApp is where your customers already message you. SoWay lives right there, on your business’s own number.
One number, three experiences
The rule is simple and has no exceptions: who’s writing decides what they can ask. The owner runs the business. An employee sees and does what’s in their remit. A customer gets customer answers: availability, bookings, the status of their order — and sees nothing about anyone else.
What you can do with it
Create articles, update the site, register guests, reply to customers, ask how sales are going. By voice or in writing.
Why it isn’t a trusted channel
A message arriving from outside is text you know nothing about. That’s why, on public channels, the assistant won’t accept commands that touch devices: those actions stay where there’s a verified identity.